Entrance : Claim & Account Center

The center is a secure Web site to check the status of a workers' comp claim or an employer account with L&I.

Downtime message:

"The Claim & Account Center will be undergoing maintenance on Friday, August 22, 2008. You may not be able to view documents or send information between 3:30pm and 10:00pm.

The Claim & Account Center will also be undergoing maintenance on the following Friday, August 29, 2008. The system may be unavailable between 5:00pm and 10:00pm.

We apologize for any inconvenience these downtimes may cause."

Claims inactive for 18+ months or Crime Victims claims are not in the Claim & Account Center.

Returning users with ID and password:
Returning users with Digital Certificates LOG IN HERE.
Or, switch to a free user ID and password.

Free sign up with Secure Access Washington:

Questions? Refer to the right column.
Get sign-up instructions.

Common Questions:
Who can use the Claim & Account Center?
— Injured workers and their authorized delegates
— Legal representatives
— Attending doctor/ARNP
— Employers
— Third party administrators
— Retro group administrators
— Vocational Counselors
What can I do at the Claim & Account Center?
Check the status of claims.
For example:
— Has a time-loss check been mailed?
— Who is the claim manager?
— Has L&I authorized treatment or paid my bill?
— View claim file documents

Send information to L&I .
For example:
— Send us a secure message.
— Off work or returning to work? Update work status.
— Change worker's address or phone.
— Complete the Employer's Report of Accident.

Check the status of employer accounts.
For example:
— What are my rates?
— What are my classifications?
— Do I have a balance on my account?

View information about retro groups.
For example:
— Download retro reports.
— What is my retro status?
How can I get access?
There are two ways to get access:.

1. Get a free user ID and password
via Secure AccessWashington

or:

2. Purchase a standard-level digital certificate
via Digital Signature Trust

Which access method is right for me?
There’s no difference for your access to the Claim & Account Center. Both access methods are secure and allow you to review all information in the Claim & Account center to which you’re entitled. You may already have a preferred method for accessing other secure Washington State online services.
What information do I need to sign up?

If you are a/an:	You'll need this information to sign up:
Injured worker	Any claim number from a claim that has had some activity within the past 18 months. That claim's date of injury. Your date of birth.
Injured worker’s authorized delegate	You may request access to a claim directly from the injured worker. You will need to complete your own registration as an Authorized Delegate and enter the Claim ID you want to access. An email will be sent to the worker. The worker will have to log on and approve your access.
Worker’s legal representative	Your business name. Legal group ID. Claim number of claim for which L&I has listed you as the legal representative.
Employer	Business name. UBI number. L&I account ID. PAC code from your account’s quarterly report.
Third party administrator	Your business name. UBI number for your business. Retro ID you represent, or Employer account ID you represent.
Retro group	Your business name. Retro group ID. UBI number for your business. Employer account ID for a member of the group.
Medical/vocational providers/ARNP	Federal tax ID (if you don’t have one, list social security number). L&I provider number. Claim number of claim for which L&I lists you as the current attending doctor/ARNP.

How do I get help signing up?
Print and follow the instructions for signing up.

Get help via e-mail from:
WebSupport@LNI.wa.gov

Get online help at:
SecureAccess Washington (free users ID and password)
http://support.secureaccess.wa.gov/userWelcome.asp

Digital Signature Trust (digital certificate)
http://transact.wa.gov then select Customer Support

For questions, please call the Claim & Account Center Customer Support at 360-902-5999 (between 8 a.m. and 5 p.m.)

The Claim & Account Center is closed for maintenance from:

11:30 p.m. Monday through Saturday nights to 6 a.m. the next morning.
6 p.m. every Sunday night to 6 a.m. Monday morning.